Carson Dodge Chrysler Jeep Ram

Is unable to return phone calls, or emails. Multiple employees will tell you they will get back to you in an hour/the next day/etc and will never get back to you. Lies about dates that parts will arrive or that they have even been ordered in the first place. Lies about sending me a reimbursement for a smog test that they should have done in the first place (it is required by law for them to reimburse which I am in the process of reporting to the NV Emission Lab). All this so they can save $50 dollars reimbursing me for a smog and ordering me a $18 blinker 68374916AA. Insane.

I’ve had absolutely terrible car buying experiences in the past. So when I went into Carson City Jeep dealership, I was very reserved and worried that I wasn’t going to make a trade in that would be favorable for me. I was completely wrong much to my surprise. The team at Carson City Jeep is absolutely incredible, so genuine, appreciative, and kind. I worked with David for both of my trade-ins and ended up buying a new Jeep from him. The sales manager, James, and Jenn are excellent and I can’t say enough about these people. They were absolutely wonderful. I’m looking forward to coming here in the future for my warranty and I know that my car will be taken care of. I highly recommend these guys, so don’t hesitate.

Just bought our seventh vehicle in fifteen years from this Dodge dealer. This place is awesome to deal with from James S the sales manager to Andrew and Mike the salesmen and not to forget the awesome internet manager Maria they are all top notch. I won’t shop anywhere else when it comes to Ram and Dodge. Thank you so much for the help and thank you for the great service.

Was helped by the entire team and made the process super easy. I was able to order the truck I wanted and they over delivered. Came in earlier than expected and was beautiful. As the new owner of a 2024 Ram 1500 this is an amazing truck and everyone at the Carson Dodge Jeep Ram dealer was so nice and helpful. Would recommend to anyone looking for a new vehicle. Came in originally with the idea of going with a GMC and the Ram completely blew me away. Thanks to everyone here for all they do. They made my day and time purchasing a vehicle a very pleasurable experience.

I received absolutely horrendous service given in the most ridiculous and untimely manor. With absolutely terrible customer service on top of that. After spending 4 whole weeks in their shop for a simple starter and 2 sensors, My vehicle was then returned to me with white grease spilled on the black leather on my door, back seat wasn't fully put back together, a strip of leftover foam from the previous owner's cover on the back of the bed was tampered with and torn in half for some odd reason when this was service on the electrical system. Highly recommend never bringing your vehicle here for service. Nothing but liars at this dealership, the vehicle was returned in worse condition than when I dropped it off and there were missing parts for my back seat. When asked why my vehicle wasn't put back together I was told it's because of how I have acted during this situation. Absolutely no way to deal with customers and absolutely no professionality. "good customers get great customer service" LIES

Sales department wonderful. Parts department exemplary! Repairs and Maintenance department? Extremely sketchy, overpriced, and unreliable, I recommend avoiding if possible. It has been a few months now, but most recently got a quote for a repair by phone, $700+ to fix a wiper... $1800+ for a follow-up issue. I fixed it myself, properly, with help from Youtube for less than $90! You have the proper tools and experience! We come to you for trust and convenience. Please don't be greedy with us. $800 for 5 bolts and a 30 minute fix? Ridiculous and frustrating. Previously, I had maintenance done, and my dash cam showed the vehicle had not been touched all day but was then shut off without telling me. I was called with the "diagnosis" they couldn't have had time to make VERY shortly afterward. They basically parked it in the back then parked it back up front. Never saw a wrench and my dash cam wasn't running for almost a month! It's very important personally and for my job to have proof of liability if I were in an accident! Very shady thing to be hiding if you're doing nothing wrong. (Apx spring) Prior to that, I had paid a diagnostic fee, but they found nothing, twice, despite being told I would not be charged a second time! This cost me hundreds! Theivery. Other reviews showed similar experiences. Another time, I kept having to call back for updates. I want to trust you guys, but my experience over the years has not been reassuring. I certainly hope mechanics understand how important our vehicles are to us and start doing the right thing. I would not trust them with an oil change, let alone repairs or maintenance. Too many lies, false promises, and shadiness.

God awful. Here’s the thing the mechanics haven’t a clue what they’re doing nor talking about. Situation 1. Had an aftermarket remote start on my truck took it in because the battery was dying, I go pick it up and they say oh it’s the light bar. Spoiler alert it wasn’t it was the aftermarket remote start (if wired properly the light bar or any other aftermarket light won’t kill the battery) situation number 2. Bring the truck in for noise, all they did for a day and a half was hit my custom skid plate and caused a dent. Now is it noticeable eh unless you really look for it no but to straight up and say all u did was pull it into the bay and hit it and charge me 200$ dollars is ridiculous. I took it to my fabricator and he was furious it took them 3 days to fab/ weld the skid plate take it into powder coat and install. I am 100% never going here again.